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GPM - Geschäftsprozessmanagement
Normen
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ISO 9000:2008 - The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards.
Best Practice Modelle
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eTOM - The TM Forum’s Business Process Framework
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The Open Group Architecture Forum (http://www.opengroup.org/architecture/)
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ITIL V3 (IT Information Library)
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ABPMP - Association of Business Process Management Professionals; Herausgeber von BPM CBOK (Business Process Management Common Body of Knowledge)
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IAOP - International Association ofOutsourcing Professionals
Tools
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Tool: AENEIS GPM-Tool / BPM-Tool von intellior.ag mit BPMN (www.intellior.ag)
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Tool: process4.biz - GPM-Tool / BPM-Tool basierend auf MS VISIO (www.process4.biz)
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Tool: MS VISIO
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Tool: TSM SmartBusinessProcess(SBP)
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Tool: PROZESSMANAGEMENT MIT XPERT.IVY (inkl. Workflow Funktionalität)
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Tool: ADONIS:CE Community Edition with full support for BPMN 2.0
Literatur
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BPMN Method and Style: A levels-based methodology for BPM process modeling and improvement using BPMN 2.0
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Introduction to BPMN von Stephan A Withe
Sonstige Links