GPM - Geschäftsprozessmanagement
Normen
 |
ISO 9000:2008 - The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards. |
Best Practice Modelle
|
|
eTOM - The TM Forum’s Business Process Framework |
|
|
The Open Group Architecture Forum (http://www.opengroup.org/architecture/) |
|
|
ITIL V3 (IT Information Library) |
|
|
ABPMP - Association of Business Process Management Professionals; Herausgeber von BPM CBOK (Business Process Management Common Body of Knowledge) |
|
|
IAOP - International Association ofOutsourcing Professionals |
Tools
|
|
Tool: AENEIS GPM-Tool / BPM-Tool von intellior.ag mit BPMN (www.intellior.ag) |
|
|
Tool: process4.biz - GPM-Tool / BPM-Tool basierend auf MS VISIO (www.process4.biz) |
|
|
Tool: MS VISIO |
|
|
Tool: TSM SmartBusinessProcess(SBP) |
|
|
Tool: PROZESSMANAGEMENT MIT XPERT.IVY (inkl. Workflow Funktionalität) |
|
|
Tool: ADONIS:CE Community Edition with full support for BPMN 2.0 |
Literatur
|
|
BPMN Method and Style: A levels-based methodology for BPM process modeling and improvement using BPMN 2.0 |
|
|
Introduction to BPMN von Stephan A Withe |
Sonstige Links
|
|
Business Process Management Initiative (www.BPMI.org) |
|
|
BPN-Plattform (www.bpm-netzwerk.de), BPMN 2.0 Poster Download DE |
|
|
Das QM-Lexikon (http://www.quality.de/lexikon.htm) |
|
|
TÜV Austria Akademie (http://www.tuv-akademie.at/kursprogramm/Bereich/management.html) - Ausbildung zum/r zertifizierten Prozessmanager/in |
|
|
p3wiki zum Thema Prozessmanagement |
(C) 2006 - Alle Rechte vorbehalten